Trends in health care customer satisfaction
Subject: | 💰 Economics |
Type: | Informative Essay |
Pages: | 7 |
Word count: | 1297 |
Topics: | 🛒 Consumerism, Entrepreneurship, Health, Marketing, 🙋♂️ Management |
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Sources
- Blair, J., Czaja, R. F., & Blair, E. A. (2013). Designing surveys: A guide to decisions and procedures. Thousand Oaks, California: Sage Publications.
- Ferrand, Y. B., Siemens, J., Weathers, D., Fredendall, L. D., Choi, Y., Pirrallo, R. G., & Bitner, M. (2016). Patient Satisfaction With Healthcare Services: A Critical Review. Quality Management Journal, 23 (4), 1-22.
- Fowler Jr, F. J. (2013). Survey research methods. Thousand Oaks, California: Sage publications.
- Gale, N. K., Heath, G., Cameron, E., Rashid, S., & Redwood, S. (2013). Using the framework method for the analysis of qualitative data in multi-disciplinary health research. BMC medical research methodology, 13(117), 1-8.
- Pizam, A., Pizam, A., Shapoval, V., Shapoval, V., Ellis, T., & Ellis, T. (2016). Customer satisfaction and its measurement in hospitality enterprises: a revisit and update. International Journal of Contemporary Hospitality Management, 28(1), 2-35.
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